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de Groat, G. (2009), Future Directions in Metadata Remediation for Metadata Aggregators, Digital Library Federation. [http://www.diglib.org/aquifer/dlf110.pdf]
“The report is organized by categories of service that could be enabled with better metadata. Each section includes an inventory of available tools, assessment of those tools, and an evaluation of what might be accomplished in the future. The information gathered here provides a reference framework for members of the cultural heritage community to use when considering their own tool development priorities, and a road map for areas that would benefit from collaborative efforts.”
Två artiklar av David Lankes (anknyter till artikeln av Radford):
(2008) Virtual reference to participatory librarianship: expanding the conversation, Bulletin of the American Society of Information Science and Technology, Vol. 34, No. 2
Lankes, R. D., Silverstein, J. L., Nicholson, S., & Marshall, T. (2007). "Participatory Networks: The Library as Conversation" Information Research, 12(4) paper colis05. [Available at http://InformationR.net/ir/12-4/colis05.html]
Även förljande anknyter till Radfordartikeln:
Jung-ran Park, Guisu Li, Amy Burger, (2010) "Opening and closing rituals of the virtual reference service of the Internet Public Library", Journal of Documentation, Vol. 66 Iss: 6, pp. 807 - 823